Order Modification & Cancellation

Stride – Order Modification & Cancellation Policy

At Stride, we understand that plans can change. Below are our guidelines for modifying or canceling your order at stridecosmetics.com. If you have any questions, please reach out to us at stridecosmetics@outlook.com.

1. Reviewing Your Order

Once you place an order and payment is confirmed, it immediately enters our processing system. Please review your cart carefully before completing checkout.

2. Requesting Order Changes

If you need to modify your order (items, quantities, or shipping address), contact our Customer Support team as soon as possible via the “Contact Us” page on stridecosmetics.com or email us at stridecosmetics@outlook.com.

  • Best effort: We’ll do our best to accommodate changes if the order has not yet entered the processing stage.

  • No guarantees: Once processing has begun, modifications may not be possible.

3. Canceling Your Order

To cancel an order, please notify us immediately. Orders can only be canceled before they enter processing. If processing or shipping has already started, we cannot cancel—your option then is to return the items after delivery under our Refunds & Returns Policy.

4. Customized Orders

For any personalized or custom-made items, cancellations may not be possible after production starts. Please contact us right away if you need to cancel a customized order; we’ll advise on next steps.

5. How to Contact Us

When requesting a change or cancellation, please include:

  • Your order number

  • The specific change or cancellation request

Reach us via:

6. Refunds for Canceled Orders

If your order is successfully canceled before processing, we will issue a refund to your original payment method within 5–7 business days. The timing for the refunded amount to appear in your account depends on your bank or payment provider.

7. Order Status Notifications

We’ll keep you informed every step of the way. You’ll receive email updates when your order is modified, canceled, or shipped.

Thank you for shopping with Stride. We’re here to make your experience as smooth as possible!

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